By now most of you have seen the WestJet Christmas Miracle video. It involved marvelous planning and was a great promotion on their part. If you haven't seen it, go here and read about it and watch it either at that link or in the youtube video below. It looks as if the folks at WestJet had a ball planning and carrying out the surprise.
After you have watched the video once or twice, then watch the video about why and how they did it (it's a lot of PR fluff, but has some things of interest).
But then be sure to watch what are called the bloopers. They aren't really bloopers; they're more like cutting-room snips. But they add to the joy and understanding of the entire event. Check out how they dealt with the woman who wanted a ring for Christmas! Too bad that scene didn't make final the cut for the main video.
Does anyone know: what did WestJet do about the people who said they wanted a new car for Christmas?